(856) 335-1775

Thurm Dental Group
925 Haddon Avenue, Collingswood, NJ 08108

Notice of Data Privacy Event

Thurm Dental Group, LLC d/b/a Thurm Dental Group (hereinafter Thurm Dental Group or “Practice”) is aware of an incident that may have affected the security of some of our patients’ and employees’ information. The Practice is advising you of its investigation and the steps it has taken in response to the incident. The Practice is also providing you with steps you can take to help protect your personal information should you feel it is appropriate to do so.

What Happened? On October 11, 2020, the Practice became aware of suspicious activity in its environment and immediately initiated an investigation into the incident. As part of the investigation, which was conducted with the assistance of third-party forensic specialists, it was determined that unauthorized individuals accessed certain files on the Practice’s network between September 18, 2020 and October 13, 2020. Therefore, we conducted a review of the files at risk to identify any individuals whose sensitive information could be impacted. Through the review, the Practice determined that information related to certain patients and employees was contained in the files. Although there is no specific evidence indicating that personal information was actually viewed by the unauthorized individuals, and we have seen no evidence to date that any data has been used for malicious purposes, we are providing this notice in an abundance of caution.

What Information Was Involved? The information that was potentially subject to unauthorized access includes individuals’ name, address, date of birth, Social Security number, driver’s licenses number/ state identification number, passport number, employer and employee identification number, dental diagnosis and treatment information, patient account number, username and password, billing/claims information, dentist’s name, debit/credit card number, bank account number and health insurance information.

What We Are Doing. The Practice takes the security of personal information in its care very seriously. We are providing this notification because patient and employee personal information may have been subject to unauthorized access. As part of our ongoing commitment to the protection of information in our care, we worked with third-party specialists to reaffirm the security of our systems and to enhance the existing measures we have in place. We have already taken and will continue to take steps to help reduce the likelihood of a similar situation in the future. We also notified the United States Department of Health and Human Services and state regulators, as required.

What You Can Do. We recommend you remain vigilant against attempts to obtain sensitive information through social engineering. In addition, as a best practice, individuals should always carefully review their online accounts for unauthorized activity and report any instances of fraud to law enforcement.

Individuals with additional questions can call the dedicated assistance line we established for this incident at (855) 347-6551 (toll free), Monday through Friday from 9:00 am to 11:00 pm or Saturday and Sunday from 11:00 am to 8:00 pm Eastern Time.

Steps You Can Take To Protect Personal Information

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, (877) 322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following information:

  1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
  2. Social Security number;
  3. Date of birth;
  4. Addresses for the prior two to five years;
  5. Proof of current address, such as a current utility bill or telephone bill;
  6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, military identification, etc.); and
  7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.

Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:

Equifax

Experian

  • Website: https://www.experian.com/help/
  • Phone number (toll-free): 888-397-3742
  • Fraud Alert address: Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013
  • Credit Freeze address: Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013

TransUnion


Additional Information

You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them.  You can obtain further information on how to file such a complaint by way of the contact information listed above.  You have the right to file a police report if you ever experience identity theft or fraud.  Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim.  Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.

For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 441 4th St. NW #1100 Washington, D.C. 20001; 202-727-3400; and oag@dc.gov.

For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-410-528-8662 or 1-888-743-0023; and www.oag.state.md.us.

For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.

For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, you have the right to obtain any police report filed in regard to this incident. 

For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information.  Further, pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violator.  You may have additional rights under the Fair Credit Reporting Act not summarized here.  Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act.  We encourage you to review your rights pursuant to the Fair Credit Reporting Act by visiting www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.

For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/.

Our patients leave smiling

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Wonderful experience. Professional staff. Was taken on time with no wait. Clean and comfortable office environment. State of the art equipment! Fabulous scheduling reminders for the busy family! Highly recommend!

Lori M.

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Excellent dentist and staff. Seen on time. State of the art equipment and most importantly, correct and good treatment with a conservative approach. Dr. Thurm’s approach is to assess the situation, range of options, whether the treatment is urgent or can wait and proceed from there. Everybody in this facility is both professional and friendly. I wish all businesses were like this.

Anonymous

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Always a pleasure to visit. Top notch dental office. Very professional.

Thomas T.

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Dr Thurm and his team are not only incredibly talented , they are compassionate , and provide non judgmental care no matter the extent of your dental needs . I’ve had extractions , fillings , and bridgework all pain and anxiety free . That’s why again and again I choose Thurm Dental .

Anonymous

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Excellent individuals. Caring and compassionate. They always put me at ease.

I. C.

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As always, everyone at Thurm Dental is professional and friendly. I’ve been a patient of Dr. Thurm’s for over thirty years and wouldn’t consider ever going to another dentist. At this point it’s like visiting old friends.

Nancy W.

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State of the art equipment, Pleasant atmosphere, knowledgable staff, excellent service!

Rochelle S.

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Did not have to wait.. Everything was on time . Employees very skilled..l

Frederick S.

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Carol was extremely gentle with my cleaning.

Carl C.

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Dr. Thurm and his entire staff are absolutely fantastic!!!

John S.

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My visit to Thurm Dental Group was wonderful! I have always been afraid of going to the dentist since my youth.now I am a senior citizen. Dr. Thurm made me UNAFRAID and could not have made me so comfortable. The entire staff was GREAT! I look forward to finally doing the right thing, with a terrific Dr. and staff. Thank You

Irving Z.

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Thurm Dental Group is wonderful. My appointments are always on time. The care is excellent, thorough, professional, and gentle. Dr Thurm and his staff put the patient first in all interactions — you can see it in our healthy smiles!

Eileen C.

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I’ve been going to Thurm dental for 25+ years – always professional, nice and of course good at what they do!

Anonymous

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Best dentist! Highly recommend this office!!

Katie T.

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I have had an abnormal fear of the dentist all my life which led to sever gum disease and I was terrified of what I needed to have done. Dr. Thurm took his time to explain everything that had to be done and he treated me with such kindness and care it was wonderful. I had extractions done, scaling and filings under anesthesia so I did not have to hear or feel what he was doing. I woke up and Dr. T…

Donna D.

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I’ve had a life long fear of the dentist for as long as I can remember and as a result neglected my teeth . Then I found Dr Thurm and staff . I have absolutely no anxiety about going to see him . He’s done all my work for me and it’s all been great . Being able to smile with confidence and not hide my teeth in shame has been life changing . I can’t say enough !

Anonymous

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If you have any fear of the dentist, this is the place to go. They do whatever is necessary to help you feel comfortable. I highly recommend Dr. Thurm for dental work. I have had extensive work done by his team: partial bridge, crowns, root canals and fillings.

Peg S.

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HANDS DOWN THE VERY, VERY, VERY BEST DENTIST ON THE PLANET! Surrounds himself with an equally talented and professional staff – you won’t find a better dental practice! Love this entire group!

Jackie K.

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As usual everything was perfect. Everyone is always friendly and helpful.

Patricia T.

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Great service! My needs and comfort are always part of practitioner’s service.

Gail V.

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  • Monday
    7:00 AM – 5:00 PM
  • Tuesday
    7:00 AM – 5:00 PM
  • Wednesday
    7:00 AM – 5:00 PM
  • Thursday
    7:00 AM – 5:00 PM

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(856) 335-1775

Our Location

Thurm Dental Group

925 Haddon Avenue, Collingswood, NJ 08108

(856) 335-1775